Beason-Chestnut Public Water District

Water Service Alerts

Privacy Policy

Privacy Policy

Last Updated: March 5, 2026

Beason-Chestnut Public Water District (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, and communications.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit this website or interact with us online or offline.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Address or service location
  • Details related to service requests or inquiries

We may also automatically collect limited technical data such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and interaction data

How We Use Your Information

We may use your information to:

  • Respond to inquiries and service requests
  • Schedule or provide services
  • Communicate updates, confirmations, or follow-ups
  • Send transactional or service-related messages
  • Improve our website, services, and customer experience
  • Comply with legal or regulatory obligations

SMS & Email Communications

Users may opt in to receive SMS text messages from Beason-Chestnut Public Water District by voluntarily submitting their mobile phone number through our website form and affirmatively checking the SMS consent checkbox.

Consent is obtained through a clear and explicit opt-in process. Submitting a form or providing a phone number without selecting the SMS consent option does not constitute consent. Messages are strictly service-related and will only include:

  • Water service alerts
  • Boil orders
  • Outages
  • Other important notifications regarding your water service

Message details:

  • Message frequency may vary
  • Message & data rates may apply
  • You may reply STOP to opt out of SMS at any time
  • You may reply HELP for assistance

Consent to receive SMS messages is voluntary and not a condition of service. We do not share, sell, rent, or disclose your mobile number or SMS consent to third parties outside of providing essential service communications.

If you experience issues opting out via SMS, you may also contact us directly at (217) 871-3333 or [email protected].

Users may also opt out of email communications at any time via the unsubscribe link provided in emails.

How We Share Information

We do not sell your personal information.

We may share information with:

  • Trusted service providers who assist in operating our website, CRM, or communications
  • Legal or regulatory authorities if required by law

All vendors are required to maintain the confidentiality of your information and use it only for the purposes of providing services on our behalf.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we take data protection seriously and continuously improve our safeguards.

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality and analyze traffic. You may adjust browser settings to disable cookies, though some features may not function properly. Tracking is limited to site analytics and performance improvement; we do not use cookies for marketing purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Request access to your personal information
  • Request correction or deletion of your data
  • Withdraw consent for communications

To make a request, contact us using the information below.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact:

Beason-Chestnut Public Water District
Email: [email protected]
Phone: (217) 871-3333